Your Privacy at Qwizz Books

At Qwizz Books, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the terms of this policy.

1. Information we collect

We collect the following types of personal data:

a. Information you provide to us:
When you make a purchase, contact us, or sign up to our newsletter, we may collect:

  • Name

  • Email address

  • Delivery address

  • Order details (e.g. product/s purchased, date of purchase)

  • Information submitted via our return form

b. Information collected automatically:
When you browse our website, we may automatically collect:

  • Your IP address

  • Browser type and device information

  • Pages visited, duration of visit, and site interactions

  • Technical data via Google Analytics for website improvement

c. Payment information:
Payments are processed securely via Visa, Mastercard, Apple Pay, and Google Pay. Qwizz Books does not store or access your full payment card details. These are handled by our third-party payment providers in accordance with PCI DSS standards.

2. How we collect data

We collect data in the following ways:

  • Directly from you when you make a purchase, submit a form, or subscribe to our newsletter

  • Automatically through cookies and analytics tools

  • From third-party providers such as payment processors and delivery services

3. How we use your information

We use your personal data to:

  • Process and fulfil your orders

  • Deliver your purchases via Royal Mail

  • Communicate with you regarding orders or returns

  • Send newsletters or marketing emails (only if you’ve opted in or are an existing customer)

  • Improve our website and user experience using analytics

  • Comply with legal, tax, or accounting obligations

We will only use your personal data when legally permitted, including where it is necessary to perform a contract with you (e.g. delivering an order) or with your consent (e.g. for marketing).

4. Marketing and communications

If you sign up to our newsletter or provide your email during checkout, we may occasionally send updates or offers about our products.
We rely on two lawful bases for this:

  • Consent — when you explicitly sign up to our newsletter.

  • Legitimate interest / soft opt-in under PECR — when you are an existing customer and we send information about similar products you may like.

You can unsubscribe at any time by clicking the "unsubscribe” link in any email or by contacting us at info@www.qwizzbooks.com

We will never sell or rent your data to third parties for marketing purposes.

5. Cookies and Analytics

Our website uses cookies, small files placed on your device, to:

  • Keep your shopping basket active

  • Improve site functionality and speed

  • Help us understand how visitors use our site through Google Analytics

Cookies also allow us to remember preferences and track website performance. You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

6. Data Sharing

We only share data with trusted service providers who help us operate the business, including:

  • Payment processors: Visa, Mastercard, Apple Pay, and Google Pay

  • Delivery provider: Royal Mail

  • Analytics provider: Google Analytics

  • Website host: WP Engine

All partners are required to keep your information secure and only use it for the purpose of providing their services.

7. Data retention

We retain your data only for as long as necessary to:

  • Fulfil your orders and provide support

  • Meet legal and tax requirements (typically up to 6 years for transaction data)

  • Maintain records of consent for marketing communications

  • Store email conversations and return form data for up to 12 months, for reference and customer service purposes

8. Your Data Protection Right

Under UK GDPR, you have the right to:

  • Request a copy of the personal data we hold about you

  • Correct or update your personal information

  • Request erasure (“right to be forgotten”)

  • Object to or restrict data processing

  • Withdraw consent to marketing at any time

To exercise these rights, please contact us at info@qwizzbooks.com